Reference

Legal Framework for Your 9weket Account

Your use of 9weket is governed by these terms, and access depends on your local law and the eligible regions we serve. Read through so you know exactly where you stand before you open an account or move funds via bKash, Nagad, or Rocket.

Account Eligibility RulesWallet Transaction TermsRegional Access ConditionsAccount Suspension Rights
9weket Legal Framework for Your 9weket Account
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on your 9weket account runs through several layers. Login sessions require OTP verification sent to your registered mobile number — the same number tied to your bKash, Nagad, or Rocket wallet, so the ownership chain is clear. We retain transaction data for the period required by our operating obligations, and you can request a copy or deletion of personal data by contacting support directly with your account ID.

OTP Session Verification

Every login triggers a one-time code to your registered mobile number. If you did not initiate the login, lock your account immediately from the security settings tab.

Data Retention Policy

We keep account and transaction records for the period our operating obligations require. After that window closes, personal data is deleted or anonymised in line with our retention schedule.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookie preferences from the site footer at any time.

Data Access Requests

To request a copy of your data, update personal details, or ask for account deletion, contact support with your registered account email and a valid photo ID for verification.

LEGAL QUERY CONTACTS

How to Reach Us on Legal Matters

If you have a question about these terms, want to flag a potential breach, or need clarification on how a rule applies to your account, our support team handles legal queries through the channels below. Response times vary by channel, but wallet-related disputes are flagged as priority cases.

Live Chat Support Start a chat from the account dashboard for real-time help with policy questions, wallet disputes, or account eligibility concerns.
Email Policy Team Send detailed legal or compliance queries to our support email. Include your account reference and the relevant transaction ID for faster handling.
Account Help Centre The help centre covers account suspension, access restrictions, and regional eligibility — searchable by topic before you raise a formal query.

Common Questions About Your Legal Rights

These are the questions we get most often about account rights, data handling, and how our terms work in practice for Bangladesh.

Access depends on the laws that apply in your location. We do not confirm legality in any specific region — you should check what your local rules say before opening an account.

Accounts flagged for access from restricted regions may be suspended and pending withdrawals held pending review. We notify you at the registered contact address when this happens.

Contact support with your account email and photo ID. We will prepare a data export covering your profile, transaction history, and any stored preferences within a reasonable processing period.

Yes. Your account history tab shows every wallet transaction. For a full export or a dispute involving a specific bKash or Nagad transfer, raise it through the support chat with your transaction reference.

We send notice of material changes to your registered contact address before the new terms take effect. Continuing to use the account after that date counts as acceptance of the updated version.

Lock the account immediately from the security settings tab, then contact support via live chat. Provide your registered number and the OTP log if available so our team can investigate quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.